Frequently Asked Questions
Now available on Amazon in Canada.
We recommend that you always follow your Veterinarian's advice first and foremost. Also please measure your pup before you order.
I have a Large dog so should I order a Large No Flap Ear Wrap?
This is a great question!!! Just because you have a large dog, that doesn't always mean you should order the Large size. The NFEW is measurement specific.
No matter what breed, always measure and compare your measurements to one of our sizes. If you have measuring questions contact us before you order, we are here to help. You can contact us at email@example.com.
What is your return or refund policy?
We offer a product refund (not including shipping) both inside and outside the U.S. or replacement (only in the U.S at this time) if you experience any problems during the first 30 days. The wraps are designed to be a disposable product. Some last much longer than the 30 days. It all depends on the temperament of the pup wearing it.
Do you ship outside the U.S.?
If you live outside of the U.S please contact us at firstname.lastname@example.org as we offer different incentives to balance shipping costs. Prioriy is usually 6-10 days and express 3-5 days depending on the country you are ordering from.
My dog has a large hematoma. Should I use the wrap to avoid surgery, or for post-surgery protection?
This is a great question. We encourage you to discuss this with your veterinarian to make an informed decision on a treatment plan. It can be used both ways. Either to avoid surgery or post-surgery to aid in healing. If wanting to avoid surgery and the hematoma is large, some customers opt to have the hematoma aspirated before using the wrap to shorten healing time. If you have the aspiration done, the ear flap will fill back up about half the size as the hematoma created a large void. This is normal. The NFEW is especially helpful to the older dogs who are not a good candidate for undergoing anesthesia.
My dog has a yeast infection which has caused a hematoma will your wrap be able to help us?
Again, this is a great question for your Vet. They can prescribe powders that can be used to stop moisture buildup. We have had customers who rolled cotton balls in calomine based powder and placed them above the ear canal before attaching the wrap, to stop moisture build up. This needs to be done several times a day. Also you can alternate the cone and the No Flap Ear Wrap to give your pup a relaxing break for eating and drinking or just letting them play for a while.
My dog has an ear surgery scheduled in a week to remove a growth on his ear flap. There will be some stitching. Should I buy the NFEW early and get him use to it?
Absolutely. This is the best thing to do. If you have the opportunity to acclimate the pup to the NFEW a couple of days ahead of time, he/she will be used to having something wrapped around his/her head post-surgery. We suggest that you put it on and take it off several times, leaving it on a little longer each time. You can reward them with a small treat each time you re-attach it, building a positive experience.
What keeps the wrap from sliding back over the ears?
The NFEW has sturdy plastics strategically placed in the wrap forming a skeletal structure for support. Down the back we feature a reinforced spine that is anchored by the plastic in the collar piece. This prevents the dog from being able to rub or push the wrap back, keeping the ears covered and protected.
Can my dog still wear his everyday collar along with the no flap ear wrap?
Absolutely. We suggest that you keep that collar below the No Flap collar. Not under the No Flap collar, but below.
Do I need to completely remove the wrap to apply medication to the ears?
No, in fact another one of the great things about the NFEW is the ease of access for applying medications such as ear drops or ointments. The collar piece can stay attached while the Velcro under the chin is undone to gain access to the ear. Once the medication is applied, simply reattach the Velcro.
Do you ship next day if we need it sooner?
We try to ship same day. We ship USPS priority ($7.49) which usually gets there in 2-3 business days. If you feel you need it sooner, you may choose the USPS express shipping ($26) which gets it there either next day or 2 business days. If you are located in a more rural area, it might take an extra day. When ordering on a Friday or Saturday, remember there is no mail delivered on Sundays.
For Express shipping, orders must be in by 1 pm mountain time. (we ship from Boise Idaho) If the order is received after 1 pm they will go out the next day.
We take Priority shipping orders until 4 pm mountain time. If your order comes in after that, it will ship the next day.
When your order gets packaged you will get an auto email with tracking information through USPS. We are not responsible for any delays the USPS may run into.
Whichever shipping option you choose:
- 0n the checkout page, where we ask for the breed/mix and measurements, please enter all information.
- Also, if we have any suggestions about the size you ordered we will contact you via email, text or phone, so feel free to leave a phone #
- If you leave only an email address, please check it a few times to see if we have contacted you suggesting a different size. We want you to get the right fit asap.
Do I have to keep the No Flap Ear Wrap on all day and all night?
When using our product, it's best to keep the wrap on day and night until the affected area has either healed or the swelling is completely gone. We suggest you use it a few extra days after the site looks healed. We defer to your Vet on this also.
Do they make the dogs head hot?
They keep them cooler than a bandage and gauze wrapped head. The gauze and bandaging are wrapped tight. The NFEW fits snug but not tight. With the NFEW the ear is allowed to hang normally. The best part is they are not trapped. You can open the NFEW and scratch their heads for them etc. from time to time. (however don't let them flap)
Under what conditions do the NFEWs' wear out quickly?
If you have more than one dog or a puppy with sharp baby teeth, (we call them little sharky’s) it's best to keep the active chewers separated from the pups who are wearing the wrap.
Also, if your pups spend time in a kennel made of chain link with a cement floor, the fabric will wear out before it should because of all the little sharp barbs associated with chain link and the coarseness of the cement. We suggest you acclimate the pup to the NFEW indoors.
My dog hates things on her head, it makes her nervous. How will this work for me?
We suggest that you ease her into it. First get her used to the noise Velcro makes when you open and close it. Second, put it on and take it off a few times leaving it on longer each time. You can even give her a small treat each time you put it on. That will give her a connection that wearing the NFEW is a positive thing.
Can you wash them?
Yes. By hand is quicker. Make sure you have something like an ace bandage on your pup while the wrap is being washed to keep them from flapping. (or order a second wrap to have on hand while washing) First remove the center spines.You can machine wash them. If you do, make sure all of the Velcro is attached so it won’t snag other things you may have in the wash. You can dry them in your dryer on an air setting or use a blow dryer.
Are they made of just fabric?
The NFEW is not just fabric. It has a skeletal structure sewn in. There are flexible plastics sewn around the collar and face parts as well as two rigid yet flexible spines that run down the middle of the wrap from front to back.